BACHELORSchool of Business
Bachelor of Science in Information and Service Management
Duration
3 Years
Language
English
Credits
180 ECTS
Study at Kestora University
Foundations & Quantitative Skills
- Business Mathematics: Algebra for business.
- Statistics for Business: Data interpretation.
- Data Analysis & Visualization: Presenting insights.
- Operations Research (Intro): Optimization basics.
- Financial Accounting (Intro): Reporting fundamentals.
Information Systems & IT
- Introduction to Information Systems: Tech in business.
- Database Management Systems: SQL and data structures.
- Business Analytics Fundamentals: Descriptive analytics.
- Programming for Business: Python / SQL / Excel.
- Enterprise Resource Planning (ERP) Basics: Integrated systems.
Service Management & Operations
- Principles of Service Management: Service logic.
- Operations & Process Management: Efficiency.
- Service Quality & Customer Experience: Satisfaction metrics.
- Supply Chain Management (Intro): Logistics basics.
- Project Management Fundamentals: Methodologies.
Business & Management
- Principles of Management: Leadership concepts.
- Organizational Behavior: Team dynamics.
- Marketing Management: Promoting services.
- Business Communication: Professional skills.
- Business Law & Ethics: Compliance.
Applied & Specialized Courses
- E-Business & Digital Services: Online commerce.
- IT Service Management (ITSM): ITIL concepts.
- Knowledge Management: Organizational learning.
- Innovation & Service Design: Creating value.
- Business Intelligence & Decision Support: Data for decisions.
Practical & Professional Experience
- Case Studies & Simulations: Real-world problems.
- Internship / Industrial Training: Work experience.
- Group Projects & Presentations: Collaborative work.
Capstone
- Final Year Project: Research in Information or Service Management.
Program Faculty
Diego Singh
Lecturer
Mohamed Leppänen
Senior Lecturer
Dr. Henrik Wagner
Head of Information and Service Management