BACHELORSchool of Business

Bachelor of Science in Information and Service Management

Duration

3 Years

Language

English

Credits

180 ECTS

Back to Information and Service Management

Program Faculty

Diego Singh

Lecturer

Mohamed Leppänen

Senior Lecturer

Dr. Henrik Wagner

Head of Information and Service Management

Foundations & Quantitative Skills

Business Mathematics: Algebra for business.
Statistics for Business: Data interpretation.
Data Analysis & Visualization: Presenting insights.
Operations Research (Intro): Optimization basics.
Financial Accounting (Intro): Reporting fundamentals.

Information Systems & IT

Introduction to Information Systems: Tech in business.
Database Management Systems: SQL and data structures.
Business Analytics Fundamentals: Descriptive analytics.
Programming for Business: Python / SQL / Excel.
Enterprise Resource Planning (ERP) Basics: Integrated systems.

Service Management & Operations

Principles of Service Management: Service logic.
Operations & Process Management: Efficiency.
Service Quality & Customer Experience: Satisfaction metrics.
Supply Chain Management (Intro): Logistics basics.
Project Management Fundamentals: Methodologies.

Business & Management

Principles of Management: Leadership concepts.
Organizational Behavior: Team dynamics.
Marketing Management: Promoting services.
Business Communication: Professional skills.
Business Law & Ethics: Compliance.

Applied & Specialized Courses

E-Business & Digital Services: Online commerce.
IT Service Management (ITSM): ITIL concepts.
Knowledge Management: Organizational learning.
Innovation & Service Design: Creating value.
Business Intelligence & Decision Support: Data for decisions.

Practical & Professional Experience

Case Studies & Simulations: Real-world problems.
Internship / Industrial Training: Work experience.
Group Projects & Presentations: Collaborative work.

Capstone

Final Year Project: Research in Information or Service Management.